1. Who We Are

Phyern provides mission-critical IT infrastructure services, including server rooms, data center infrastructure, networking, storage, cloud-related infrastructure support, power systems, cooling systems, monitoring systems, fire protection integration, upgrades, modernization, maintenance, and consulting. This Privacy Policy applies to information collected through our website, communications, and business activities related to these services.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact information, such as your name, email address, phone number, company name, job title, and business location.
• Project and inquiry information, such as infrastructure requirements, facility type, expected capacity, technical scope, redundancy expectations, target timelines, service requests, and quote-related information.
• Technical and facility-related information, such as general site details, room types, system preferences, operational requirements, and high-level infrastructure planning information you provide during pre-sales, consulting, or project discussions.
• Communication records, including emails, contact form submissions, meeting notes, proposals, and other business correspondence.
• Website usage information, such as IP address, browser type, device type, approximate geographic region, pages visited, referral source, and interaction data.
• Marketing and subscription information, if you subscribe to updates, newsletters, or similar business communications.

3. How We Use Information

We use information for legitimate business and operational purposes, including to:

• respond to inquiries, quote requests, and business proposals;
• assess project suitability, technical scope, and service requirements;
• prepare infrastructure proposals, budgets, and solution recommendations;
• provide consulting, engineering, deployment, maintenance, and modernization services;
• communicate with clients, vendors, consultants, partners, and relevant stakeholders;
• manage project planning, delivery coordination, and service continuity;
• improve our website, communications, and service experience;
• maintain security, detect misuse, and protect our systems and business operations;
• comply with applicable legal, regulatory, tax, accounting, and contractual obligations.

4. Legal Bases for Processing

Where required by applicable law, we process personal information on one or more of the following bases: your consent, our legitimate interests in operating and growing our business, the need to take steps before entering into a contract, the performance of a contract, and compliance with legal obligations.

5. Business and Technical Information

Because Phyern operates in infrastructure design, engineering, and delivery, information shared with us may include project-sensitive operational details such as facility layouts, system capacities, site constraints, resilience targets, power and cooling requirements, monitoring expectations, or modernization plans. We treat such information with appropriate care and use it only for relevant business, engineering, project-development, support, and legal-compliance purposes.

6. Cookies, Analytics, and Website Technologies

Our website may use cookies, similar technologies, and analytics tools to understand traffic patterns, improve performance, remember user preferences, and enhance the browsing experience. You may be able to control cookies through your browser settings. If specific cookie tools or consent mechanisms are used on the live site, they should also be reflected in this policy and in any related cookie notice.

7. How We Share Information

We do not sell personal information. We may share information only where necessary and appropriate, including with:

• service providers that help us operate our website, business systems, communications, hosting, analytics, or marketing;
• professional advisors such as legal, accounting, compliance, or insurance providers;
• vendors, subcontractors, consultants, or implementation partners involved in a relevant infrastructure project or proposal;
• cloud, hosting, communication, or document-management providers used in our operations;
• regulators, courts, law enforcement, or public authorities where required by law or to protect rights, safety, property, and legitimate interests.

8. International Transfers

Depending on where our business partners, service providers, cloud platforms, and technical systems are located, your information may be processed outside your country of residence. Where required, we take reasonable steps to use appropriate safeguards for international data transfers.

9. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including client relationship management, proposal and project history, operational continuity, service support, legal compliance, accounting, record-keeping, and dispute resolution.

10. Data Security

We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. These measures may include access controls, secure systems, role-based permissions, vendor controls, and other business-appropriate safeguards. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

11. Your Rights

Depending on your jurisdiction, you may have the right to request access to the personal information we hold about you, request correction or deletion, object to certain processing, request restriction, withdraw consent where applicable, or request portability. We may need to verify your identity before responding to certain requests.

12. Marketing Communications

If you subscribe to business updates or receive marketing communications from us, you may opt out at any time by using the unsubscribe mechanism where available or by contacting us directly.

13. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy, security, or content practices of third parties. Your use of external services is governed by their own terms and privacy policies.

14. Children’s Privacy

Our website and services are intended for business and professional use and are not directed to children. We do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service model, legal obligations, or operational practices. Any updated version will be posted on this page with a revised effective date.

16. Contact Us

If you have questions about this Privacy Policy, our data practices, or your rights, please contact us: